Shipping Policy
1. Introduction
This Shipping Policy applies to all orders placed on https://india.inaturefix.com/ (the “Website”), operated by Itensia Healthcare Pvt. Ltd. (“Company”, “we”, “us”, or “our”). This policy outlines shipping coverage, timelines, charges, and delivery-related terms for products purchased through our Website.
2. Shipping Coverage
We currently ship only within India.
All deliveries are fulfilled through authorized logistics partners, including Shiprocket and Delhivery, subject to serviceability of the destination PIN code.
3. Order Processing
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Order processing is subject to product availability and internal verification checks.
4. Delivery Timelines
Estimated delivery timelines range between 3–7 business days, depending on location, courier partner, and operational conditions.
Delivery timelines are indicative and may vary due to factors beyond our control, including weather conditions, regional restrictions, courier delays, or force majeure events.
5. Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout based on the delivery location and order weight.
Any promotional free-shipping offers will be clearly communicated on the Website at the time of purchase.
6. Order Tracking
Once your order is shipped, tracking details will be shared via email and/or SMS, allowing you to monitor shipment status in real time.
7. Delivery Attempts
Courier partners may attempt delivery up to two (2) times.
If delivery fails due to incorrect address details, recipient unavailability, or refusal to accept the shipment, the order may be returned to us.
8. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
inaturefix shall not be liable for delays, failed deliveries, or return of shipments caused by incorrect or incomplete address details.
9. Damaged or Incorrect Deliveries
In case of:
Wrong product delivered
Damaged or leaked product
Product received past expiration date
Customers must follow the Refund & Returns Policy and notify us within 7 days of delivery with valid proof.
10. Non-Delivery & Delays
While we strive for timely delivery, inaturefix shall not be held responsible for delays caused by:
Courier service limitations
Natural calamities
Government regulations
Operational disruptions
Such delays do not automatically qualify for refunds unless covered under our Refund Policy.
11. Contact & Support
For shipping-related queries or assistance, please contact:
12. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting on the Website. Continued use of our Services constitutes acceptance of the updated policy.